愛污传媒

Skip to main content

Bell Canada president admits 'congestion' issues slowed down Yukon cell network

Bell Canada signage is pictured in Ottawa on Wednesday Sept. 7, 2022. THE CANADIAN PRESS/Sean Kilpatrick Bell Canada signage is pictured in Ottawa on Wednesday Sept. 7, 2022. THE CANADIAN PRESS/Sean Kilpatrick
Share

Bell Canada president Mirko Bibic says the company takes complaints from Yukon residents about poor cellphone service in the territory "extremely seriously."

Bibic responded to a letter sent by Yukon Premier Ranj Pillai this week to the company, expressing frustrations about poor cellphone service in the territory where the company is the dominant player.

He says in a letter of response that Bell investigated once it was told about the problems customers were having, and found that there were "congestion issues," partly due to greater usage on the network.

Bibic's letter says upgrade work also may have caused some people to experience "intermittent disruptions."

It says the company will "monitor the situation" to avoid similar issues in the future, and adds that Bell is investing $22 million over three years to expand its network in Yukon.

Pillai's letter to Bibic on July 25 outlined several issues angering Yukon residents, including dropped calls, delayed text messages and "patchy internet connections," and how reliable cellphone service is needed in emergencies because it "can be a matter of life and death."

愛污传媒 is a division of Bell Media, which is part of BCE Inc.

CTVNews.ca Top Stories

The Maritime Sikh Society says the body of a young employee who died at a Walmart in Halifax last weekend was found by her mother.

Four people are dead and another is in hospital after a Tesla driving through downtown Toronto at a high rate of speed crashed into a guardrail and struck a concrete pillar on Lake Shore Boulevard.

Montreal police say four teenagers suffered stab wounds after an altercation near John F. Kennedy High School in the city's Villeray鈥擲aint-Michel鈥擯arc-Extension borough on Thursday.

The Ottawa Police Service has identified the woman who was stabbed to death at Paul Landry Park on Uplands Drive Thursday morning.

Local Spotlight

A new resident at a Manitoba animal rescue has waddled her way into people's hearts.

Hundreds of people ran to the music of German composer and pianist Beethoven Wednesday night in a unique race in Halifax.

He is a familiar face to residents of a neighbourhood just west of Roncesvalles Avenue.

A meteor lit up our region's sky last night 鈥 with a large fireball shooting across the horizon over Lake Erie at around 7:00 p.m.

Residents of Ottawa's Rideauview neighbourhood say an aggressive wild turkey has become a problem.

A man who lost his life while trying to rescue people from floodwaters, and a 13-year-old boy who saved his family from a dog attack, are among the Nova Scotians who received a medal for bravery Tuesday.

A newly minted Winnipegger is hoping a world record attempt will help bring awareness for the need for more pump track facilities in the city.

A Springfield, Ont. man is being hailed a 'hero' after running into his burning home to save his two infant children.

Hortense Anglin was the oldest graduate to make her way across the platform at York University's Fall Convocation ceremony this week. At the age of 87, she graduated with an Honours degree in Religious Studies.

Stay Connected